We offer  non-emergency medical transportation services, including wheelchair transportation, and stretcher transportation and private volunteer transport.

Yes, our medical transportation service is available 24/7, 365 days a year.

Yes, we provide medical transportation to and from doctor appointments, hospital visits, and other medical appointments.

We serve the entire metropolitan area, including the city and surrounding suburbs.

Routine Rides Call ANST at 1-845-480-2806 to schedule a routine ride. You can call Monday through Friday. We take calls from 8 a.m. to 5 p.m. Call at least three business days before you need a ride. Business days include the day you call but not the day of your trip. If your ride is not urgent and you call with less notice you may need to reschedule. Urgent Rides Call ANST at 1-845-480-2806 to schedule an urgent ride. You can call for an urgent ride 24 hours a day, seven days a week. Urgent rides include those to:

• Urgent care services
• Hospital/facility inpatient and outpatient discharges
• Emergency room discharges

Urgent rides will be provided in three hours or less. We do not give rides for emergencies. Call 911.

 Call 1-845-480-2806 to cancel your ride. You must cancel your ride if you can’t go to your appointment. Please call 24 hours before your ride. 

You must be eligible to get a ride. You will receive the type of ride that best meets your needs. Types of rides available include:

• Public transportation
• Wheelchair vehicles
• Stretcher vehicles
• Private volunteer transport

If you ride the bus to get to the doctor, ANST will mail you a ticket or pass.

  You may speak to ANST in English, French or Spanish. ANST has translation services for other languages. 

Please have the following information ready when you call:

• Your name, home address, and phone number
• Your Medicaid ID number
• The street address and phone number where you want to be picked up
• The name, phone number, address, and ZIP code of the doctor you are seeing
• The date and time of your appointment
• The end time of your appointment, if known
• Any special needs, including the need for someone to ride with you
• General reason for the appointment (for example, health care provider visit, check-up, eye appointment)

If you don’t have this ready when you call you may not be able to set up your ride. You will have to call ANST back. You will get a trip number. If you ride the bus to get to the doctor, ANST will mail you a ticket or pass. If you will get picked up, we will tell you when to be ready for your ride.

You must follow these rules when riding with ANST:

• Schedule routine rides at least three business days in advance
• Provide your pick-up place, drop-off place, and reason for ride when you call
• Be ready and watch for your ride at your pick-up time
• Call ANST 24 hours in advance or as soon as possible to cancel a ride
• Be thoughtful of other passengers in your vehicle if you are sharing a ride to your doctor
• Do not bring alcohol, drugs, or weapons in the vehicle
• Use your seatbelt
• Do not physically or verbally abuse other passengers or the driver
• Do not smoke, eat, or drink in the vehicle

ANST respects your right to privacy. We abide by all privacy laws.